This website is the property of Ballena BVBA (hereafter “Studio Ballena” and the “Company”).

Contact details and registered address:

Studio Ballena

Regentiestraat 145 

9473 Denderleeuw

Tel.: +32 476 820 476

Business number: 0877832974

1. Acceptance of the general conditions of use for this website

By accepting the pop-up with regard to the cookie policy you explicitly agree with these general conditions of use.

2. Intellectual property rights 

The contents of this site, including the brands, logos, drawings, data, product or company names, texts, images etc. are protected by intellectual rights and belong to Studio Ballena or entitled third parties.

3. Limitation of liability 

The information provided by Studio Ballena on this website is of a general nature and is not adapted to personal or specific circumstances. Therefore the information cannot be considered as personal, professional or legal advice by the visitor. Studio Ballena does ensure that the information is complete, precise and correct. Regardless of these efforts, inaccuracies may occur at any time. If inaccuracies occur, Studio Ballena will make the greatest possible effort to correct these as soon as possible. If the visitor should find any inaccuracies, he/she can contact the site manager through 

Studio Ballena cannot be held liable for direct or indirect damage from the use of the information on this site. The content of this site may be adapted, changed or added to at any time without prior notice. Studio Ballena cannot be held liable for malfunctioning of the website or temporary (un)availability of the website or for any form of damage, direct or indirect, arising from the access to or use of this website.

In no event whatsoever can Studio Ballena be held directly or indirectly liable for damage resulting from the use of this website, in particular as a result of links or hyperlinks, including, without limitation, all losses, work interruptions, damage to programmes or other data on the computer system, equipment, software or other goods of the visitor.

The Studio Ballena website may include hyperlinks that refer directly or indirectly to pages belonging to third parties. These links do not imply any tacit approval of the content of the third party pages. Studio Ballena has no control over the content used on third-party pages and can in no event be held liable for any damage caused by the use of these pages.

4. Applicable Law and Jurisdiction

The interpretation and application of these general terms and conditions of use, as well as the use of the website to which they relate, is subject to Belgian law.

Only the courts of the judicial district of East Flanders, department Dendermonde, have jurisdiction in the event of disputes arising from the use of this website.

5. Privacy statement 

5.1. Processing of personal data

The Company observes the Belgian Law of 8 December 1992 with regard to the processing of personal data, amended by the Law of 11 December 1998 and from 25 May 2018 by the Regulation (EU) 2016/679 (GDPR), which takes into account the European Directive of 24 October 1995. This law stipulates that the person or company that collects data must have the consent of the person whose personal data is involved, that the data must be relevant, accurate and correct and that it must be collected for specific, clear and legal purposes.

Studio Ballena collects personal data that is transmitted to it by the visitor of the website via the contact form.

We may collect the following information: your first name, surname, address, company name, profession, age, user name, password, telephone number, email address and bank details/credit card information.

The data thus obtained by Studio Ballena is only used to provide the visitor with the requested service, to allow the visitor to register so that he/she can be contacted in connection with the questions asked by him/her, to enable Studio Ballena to improve the quality of its services, and to allow Studio Ballena to keep you informed of offers and products of which we can reasonably assume that they may be of interest to you.

The visitor of the website confirms his/her consent to the collection and processing of his/her personal data by clicking on a box that is intended for that purpose when sending the contact form.

Studio Ballena may also process your personal data according to other processing grounds, in particular:

  • when this is necessary for the implementation of the agreement between Studio Ballena and the data subject;
  • when this is necessary to represent the legitimate interests of the Company;
  • to comply with a legal obligation, e.g. on the basis of a court order;
  • for the fulfilment of a task of general interest or a task relating to the exercise of the public authority assigned to Studio Ballena.

You can view, change and/or delete your personal data at any time in the personal account or by contacting

You also have the right to object to the processing by means of a notification to the aforementioned email address, as well as to submit a complaint to the Data Protection Authority:

Data Protection Authority

Drukpersstraat 35

1000 Brussels

Tel.: +32 (0)2 274 48 00

Fax: +32 (02) 274 48 35


The visitor is assured of the protection of the privacy of his/her personal data by the use of an SSL certificate at the Domain Validation level, issued by cPanel Inc. 

5.2. Contact form

When the visitor makes use of the contact form on the website, Studio Ballena will only store and use this information in order to be able to contact the visitor and to provide him/her with the requested service and to keep him/her informed via (electronic or ordinary) mail of offers and products of which we can reasonably assume that they may be of interest to him/her. 

When sending the contact form, the visitor will be requested to tick a box by which he/she gives explicit consent to the processing of his/her personal data in accordance with this privacy statement.

The data that is entered in the contact form is collected using Odoo, a CRM (Customer Relationship Management) system. For more information about Odoo, visit

This data will be kept for as long as is required for the processing purposes. The data can be viewed, changed and deleted at any time by contacting

5.3. Preventing the use of personal data

The Company undertakes not to pass on any personal information to other organisations with commercial or non-commercial purposes.

5.4. Children

Studio Ballena does not intend to collect details of users of the website who are under the age of sixteen, or to engage in marketing activities aimed at them.

The Company advises parents to be aware of the online activities of their children, to prevent that details about children may be collected without the necessary parental consent having been provided.

As soon as a person with a parental responsibility notices that his or her child has provided personal data without parental consent to Studio Ballena, the Company requests that he/she contacts Studio Ballena via In that event Studio Ballena will remove all relevant files from its system within a reasonable timespan.

6. Cookie policy

6.1. Permission

Studio Ballena collects your personal data by using cookies. Your consent is required under the applicable legislation regarding GDPR. By accepting the pop-up with regard to the cookie policy you explicitly grant Studio Ballena this permission. You can withdraw your consent for the use of cookies by Studio Ballena at any time. 

6.2. What are cookies?

Cookies are small text files which are installed on your computer or mobile device by Studio Ballena. These cookies allow Studio Ballena to collect information on your behaviour on the website. Thanks to the cookies you will also be recognised on a subsequent visit, so you do not have to register again. They also enable us to count visitors to the Studio Ballena website and analyse how they navigate through the website. This way the visitors can be used for profiling purposes and we can continually improve the website. The visitor can withdraw his/her consent at any time by sending an email to The Studio Ballena website makes use of a number of cookies as listed in the following table. Studio Ballena also makes use of cookies placed by third parties.

6.3. Which cookies are used by Studio Ballena?

In the table below, you will find more information about the separate cookies we use and the purposes we use them for:

 Cookie Purpose Receiver Deletion
_utma Recognition visitor Studio Ballena 2 years
 _utmb Recognition visitor Studio Ballena 1 day
 _utmc Recognition visitor Studio Ballena Unlimited
 _utmz Recognition visitor Studio Ballena 4 months
nQ_cookieId Recognition visitor Studio Ballena  70 years
 nQ_visitId Recognition visitor Studio Ballena  70 years
wfvt_203701642 Recognition visitor Studio Ballena 1 day
wfvt_2262009274 Recognition visitor Studio Ballena 1 day

6.4. Albacross


Albacross is a tool that identifies companies that visit the Studio Ballena website. This data is collected by means of cookies. This data can be used to profile companies that have visited the website for marketing purposes. You can view, change and delete this data at any time by contacting More information about Albacross can be found at

The following cookies are installed by Albacross: 


 Cookie Purpose Receiver Deletion
_ga Analysis Albacross 2 years
 intercom-id-ez7jrn1f Identify non-personal information Albacross 20 years
 _gac_UA-42042717-7I Identify non-personal information Albacross 3 months

6.5. Preventing the use of cookies

You can block cookies at any time by activating the setting on your browser that ensures that all or some cookies are refused. If you adjust your browser settings to block all cookies, you may not be able to access certain or all or some parts of our website. If you have questions or would like information about the cookie policy, please contact Studio Ballena via

6.6. Useful links about the management of cookies on your browser:

Microsoft Edge: